Refund Policy

Thank you for choosing Zuri Mondial. Each of our pieces is thoughtfully handcrafted and produced in limited quantities. We take great care to ensure every bag meets our quality standards before it is packaged and shipped.  If you have questions about a piece before ordering, our team will be happy to assist you.

Damaged or Incorrect Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

To submit a claim:

  • Contact support@zurimondial.com within 48 hours of delivery.
  • Include your order number and clear photographs and/or video showing the issue.
  • Please retain the item and its original packaging while your claim is being reviewed.

If your claim is approved, Zuri Mondial will work with you to provide an appropriate resolution based on the circumstances and product availability.

Please note: Damage to the shipping box or exterior packaging alone does not qualify as product damage if the handbag itself arrives in good condition.

Exchanges

We have a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at support@zurimondial.com. If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

The Beauty of Handmade

Every Zuri Mondial bag is handcrafted, bead by bead. As a result, slight variations in color, texture, bead placement, pattern, or finish may naturally occur from one piece to another.

These subtle differences are part of the beauty and individuality of handmade artistry and are not considered defects or damage.

Exceptions / Non-Exchangeable Items

Returns, refunds, or exchanges are not accepted for:

  • Change of mind
  • Personal preference regarding color, size, style, or design
  • Normal variations associated with handmade products
  • Wear and tear or damage occurring after delivery
  • Improper handling, storage, or care
  • Claims submitted more than 48 hours after confirmed delivery

Need Assistance?

If you have questions about a product before placing your order or need assistance with an eligible damaged or incorrect-item claim, please contact us at support@zurimondial.com.

We’re happy to assist you and want you to feel confident when choosing your Zuri Mondial piece.