Refund Policy

Thank you for choosing Zuri Mondial. Each of our pieces is thoughtfully handcrafted and produced in limited quantities. We take great care to ensure every bag meets our quality standards before it is packaged and shipped. If you have questions about a piece before ordering, our team will be happy to assist you.

Damaged or Incorrect Items

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect.

To submit a claim:

  • Email support@zurimondial.com within 48 hours of confirmed delivery.
  • Include your order number and clear photographs and/or video showing the issue.
  • Retain the item and its original packaging while your claim is reviewed.

If your claim is approved, we will arrange an exchange for the same item or the closest available equivalent. If the item is no longer available, store credit will be issued for the purchase amount.

Please note: Damage to the shipping box or exterior packaging alone does not qualify as product damage if the handbag itself arrives in good condition.

Exchanges

We have a 14-day exchange policy. You have 14 days from the date of delivery to request an exchange.

To be eligible, your item must be:

  • Unworn and unused, with tags attached
  • In its original packaging
  • Accompanied by your receipt or proof of purchase

To start an exchange, contact us at support@zurimondial.com. If your exchange request is accepted, we'll send a return shipping label and instructions. Items sent back without first requesting an exchange will not be accepted.

The Beauty of Handmade

Every Zuri Mondial bag is handcrafted, bead by bead. Slight variations in color, texture, bead placement, pattern, or finish may naturally occur from piece to piece. These subtle differences are part of the beauty and individuality of handmade artistry and are not considered defects or damage.

What We Cannot Accept

Exchanges and store credit are not available for:

  • Change of mind
  • Personal preference regarding color, size, style, or design
  • Normal variations associated with handmade products
  • Wear and tear or damage occurring after delivery
  • Improper handling, storage, or care
  • Claims submitted more than 48 hours after confirmed delivery

Need Assistance?

If you have questions before placing an order or need help with a damaged or incorrect-item claim, contact us at support@zurimondial.com. We want you to feel confident when choosing your Zuri Mondial piece.