Frequently Asked Questions
Our bags are handcrafted bead by bead by skilled artisans in Nigeria and Ghana, with a focus on detail, artistry, and limited production.
Orders are quality checked, hand-packed, and shipped from Texas, USA.
Yes. Zuri Mondial ships worldwide. International shipping rates and delivery times are calculated at checkout.
U.S. orders typically arrive within 3–5 business days after shipment. Processing time may vary during launches, restocks, and high-volume periods.
Once your order ships, you’ll receive a confirmation email with tracking information.
Yes. Each bag is made by hand, so slight variations in bead placement, shape, or finishing may occur. These subtle differences are part of what makes every Zuri Mondial piece unique.
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Yes. Many of our designs and colorways are produced in limited quantities, and restock dates are not always guaranteed.
Some styles may return depending on artisan availability and production capacity, but restocks are not guaranteed. We recommend joining our email list and following @ZuriMondial for restock updates.
Capacity varies by style. We recommend reviewing the dimensions and product photos on each product page for the most accurate fit information.
Store your bag in a cool, dry place and avoid prolonged exposure to water, perfume, oils, or rough surfaces. Handle beadwork with care and avoid placing heavy items inside the bag.
Our bags are designed to be carried and enjoyed, but because they are handcrafted with individual beads, they should be handled with care. Some textured bead styles may feel more structured or pronounced than others.
We are not accepting custom orders at this time.
Because policies may vary by product or promotion, please refer to our current Returns & Exchanges Policy for full details before purchasing.
Please contact us within 48 hours of receiving your order at support@zurimondial.com. Include your order number along with clear photos of the item and packaging so our team can review the issue and assist you promptly.
We begin processing orders quickly, so changes or cancellations cannot always be guaranteed. Contact us as soon as possible and we’ll do our best to assist.